Privacy Policy

Introduction

Welcome to https://toilet-repair-service.vibereports.co.uk! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This comprehensive Privacy Policy explains our practices regarding the collection, use, disclosure, and security of information you provide to us when you interact with our website, applications, services, or products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at https://toilet-repair-service.vibereports.co.uk.
Any mobile applications or software we develop and make available for download.
Online services and tools provided through our platform.
Products that we offer directly to consumers.

Please be aware that this policy does not extend to third-party websites, apps, or services that you may access through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Your interactions with us may involve various data processing activities, including:

Account Creation: When you sign up for an account, we collect your name, email address, and other registration details.
Service Utilization: As an authorized user, your use of our applications and services will generate data such as transaction history, service preferences, and feedback.
Communication: We may reach out to you via emails, phone calls, or text messages for updates, newsletters, promotions, or customer support.

Personal Data Collection

We collect different types of personal information to enhance your experience and improve our services:

Account Information: This includes your user name, password (hashed and salted), and profile details.
Payment Details: Securely stored cardholder data for processing payments.
Financial Records: Transaction history and banking information for billing purposes.
Purchase Data: Items you’ve purchased, order frequency, and purchase amounts.
Mobile Device Identifiers: Unique device IDs, IP addresses, and browser types to provide personalized services.
Location Data: Information about your geographical location when using our GPS-enabled services.
Feedback and Reviews: Your comments, suggestions, and ratings help us improve.
Social Media Data: If you choose to log in through social media accounts, we may collect information from those platforms (subject to their privacy policies).
Product Preferences: Details about products you’ve shown interest in or purchased.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies for several reasons:

Strictly Necessary: These ensure the basic functions of our website, such as remembering your login details.
Preferences: Customizing your user experience based on previous interactions.
Analytics: Providing insights into how our site is used to enhance performance and content.

Users can manage non-essential cookies through our built-in Cookie Manager, allowing you to control your preferences.

Data Retention and Deletion

We follow strict data retention policies:

Personal data is retained for as long as necessary for the purpose it was collected or as required by law.
Once the retention period ends, or when the purpose is fulfilled, we securely delete or anonymize the data.

Security Measures

Protecting your information is a top priority. We have implemented robust security measures:

Encryption: Secure communication channels ensure that data exchanged between you and our servers is encrypted.
Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards, handling data only as necessary.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect or solicit personal information from minors. If you believe we have collected such information, please contact us, and we will take immediate steps to rectify it.

Your Data Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access and Rectification: The right to request access to the personal data we hold about you and to correct any inaccuracies.
Erasure and Restriction: You can ask for the deletion or restriction of processing activities involving your data.
Data Portability: In certain cases, you may receive a copy of your data in a structured format.
Objection and Non-Discrimination: The right to object to the processing of your data and to be free from discriminatory practices.

To exercise these rights or for any data-related inquiries, please contact our Data Privacy Team at [email protected]. We will respond promptly and in line with applicable laws.

Changes to Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any questions, concerns, or requests related to privacy:

Email: [email protected]
Mail: Privacy Policy Inquiries, Toilet Repair Service, [Address]

We value your trust in us, and this policy demonstrates our commitment to responsible data handling practices.